During a business trip to Brazil with two colleagues, we needed to transfer quickly between Guarulhos and Congonhas airports to catch a connecting flight to Belo Horizonte. Unfortunately, after landing in São Paulo, we learned that one of our suitcases, packed with important items and leaflets for my meetings, was delayed, and we were faced with the possibility of missing our connection if we waited for it. That’s when we met Robson, the chauffeur our company’s Travel Department had arranged for our transfer.
Robson took charge right away and eased our concerns. He communicated with the airline’s ground staff to track the suitcase, and assured us that he would stay in contact with them while we made our way to Congonhas, so they could arrange to forward the bag directly to our flight once it arrived. His thorough communication and proactive approach allowed us to leave Guarulhos without worrying about the logistics.
As we drove, we noticed how his updates were consistent, and he checked the flight status along the way, making slight adjustments to the route to ensure we had enough time to check in without feeling rushed. He made the entire transfer feel like less of a race against the clock and more like a well-planned, efficient journey.
When we arrived at Congonhas, he even walked us to the check-in desk, confirming with staff that our luggage would be properly rerouted to Belo Horizonte. We boarded our flight, relieved that everything had gone smoothly. Later, when we landed, we received confirmation that our luggage would arrive on the next flight arriving from São Paulo. Robson’s proactive management had turned a potentially inconvenient situation into an efficient experience.
“Managing transportation is about more than just getting from A to B. It’s about anticipating challenges and ensuring clients feel supported throughout their journey, no matter what arises.”
