Should I provide the scheduled route beforehand?
Providing the route and stops before the trip helps chauffeurs plan better, save time, and steer clear of traffic. It also lets Drivania’s global dispatchers keep an eye on the trip schedule to ensure everything runs on time.
Can I change or extend my trip with the driver, or do I need to contact Drivania's customer support?
While you can inform the driver first, it’s important to coordinate any trip changes or extensions with Drivania’s customer support. This ensures all your plans are updated in a coordinated manner. Our dedicated team is here to assist you every step of the way.
Can I keep the same driver for a multi-day trip?
We strive to ensure you have the same driver throughout your trip, unless conflicts with their schedule or unforeseen personal events arise.
Does my chauffeur wait if my flight is delayed?
Our customer support team and your chauffeur actively track your flight status in real time, adjusting the pickup time as needed. Rest assured that your driver will wait for you, even if your flight is delayed.
When do I receive the driver’s contact details?
For Drivania’s top 200 destinations, you’ll get your chauffeur’s details 4 to 7 days before pickup. For other destinations, we’ll send them at least 24 hours before your pickup, giving you time for any adjustments or special requests.
Do vehicles bring on-board data connectivity?
While certain vehicles come equipped with WiFi and Bluetooth connectivity, for reliable and immediate internet access in most locations, we suggest obtaining a local SIM card or setting up an e-SIM before you leave.
Is there a limited mileage per every hour of service?
Drivania provides clear information on mileage limits, which vary depending on the location, both during the booking process and in your trip confirmation details. Typically, unlimited mileage is offered on islands, whereas in other areas, the mileage can vary from 10 to 40 miles for every hour of service provided.
Can I request a specific chauffeur of my choice?
At Drivania, we’re committed to fulfilling your request to the best of our ability, by always trying to match you with your preferred driver when you ask for one. Keep in mind, all our chauffeurs are carefully chosen for their skills and share a similar high-quality profile. If your chosen professional isn’t available, we’ll make sure to find you another skilled driver to make your trip comfortable and seamless.
How can I be sure that my luggage will fit in the chosen vehicle?
Each vehicle model varies in luggage capacity. Make sure you select the appropriate vehicle during reservation based on the number of suitcases and carry-on bags you plan to bring. You can find the specific luggage capacity displayed on the booking platform when selecting vehicles.
Is it customary to tip the chauffeur?
As Drivania offers all-inclusive pricing, tipping your chauffeur is entirely optional. It’s a genuine way to show appreciation for exceptional service. If you feel inclined to recognize your driver’s excellence, we wholeheartedly encourage tipping as a gesture of gratitude.
Is there a mandatory minimum rest period between consecutive shifts?
While there isn’t a legal requirement for minimum rest between shifts, we prioritize driver and passenger safety. Drivania adheres to local labor laws and ensure our drivers receive adequate rest to maintain alertness and ensure safe journeys.
Can children travel alone?
Children under 12 years old are not permitted to travel alone. However, those aged 12 and above can do so with appropriate authorization and arrangements.
Is it possible to bring my pet along during the trip?
Small pets such as cats or dogs are welcome. For their safety and comfort, we ask that they be securely placed in a carrier while traveling.
Can I request a ride in a city not listed in your service areas?
While we mainly serve 350 destinations, we’re equipped to arrange transportation in more than 800 cities globally. If you need to travel to a location not on our service area, please get in touch with our Customer Care Team. We’ll strive to arrange custom routes to your intended destinations whenever possible.
What measures are taken to ensure consistent service standards across all locations?
We maintain global service consistency by carefully selecting our drivers, providing ongoing training, and conducting frequent performance evaluations. Each chauffeur must meet our high standards of excellence, offering consistent quality service no matter where you are.
Do chauffeurs speak English in all destinations?
Drivania chauffeurs worldwide are proficient in English, often ranging from highly proficient to bilingual. In regions where English is less common, chauffeurs possess at least basic to intermediate English skills, guaranteeing clear communication in any location.
Does the quality of service remain consistent across all locations?
Drivania sets high service standards everywhere to keep our service quality consistent. We choose the best drivers and vehicles available in each place to make sure you always have a premium experience. If the minimum standards cannot be met in a specific location, we choose not to operate there, maintaining our commitment to excellence.
How do you guarantee the chauffeur will meet me at the designated spot?
Your booking confirmation provides clear instructions on how to find your chauffeur easily, whether you’re at airports, private terminals, hotels, or elsewhere. It also explains a straightforward process to quickly get help if you have trouble locating your chauffeur.
Can I buy the experience packages listed on this website?
Although Drivania doesn’t offer predefined experiences or guided tours directly, when you make a reservation, please share your preferences with us. Our dispatchers and chauffeurs will customize the service to accommodate your needs.
Can you suggest local attractions, restaurants, or events during my ride?
Our chauffeurs, as local experts, provide tailored recommendations for attractions, restaurants, and activities, enriching your travel experience with personalized insights.
Do your drivers also serve as tour guides?
Our chauffeurs specialize in delivering premium chauffeur services tailored to your needs, ensuring a comfortable journey, even though they aren’t specifically trained as tour guides. We recommend reaching out to trusted agencies for official tour requirements.
Are your prices all inclusive?
Upon booking confirmation, we provide a detailed breakdown of all covered expenses, encompassing meals, parking tickets, tolls, and overnight accommodations. For full clarity, any additional costs arising during your journey will be promptly communicated upon completion of the ride.
How can I trust that Drivania's chauffeurs are reliable?
Drivania guarantees the reliability of its chauffeurs through meticulous selection procedures, comprehensive training, and commitment to our core values of integrity, professionalism, and dependability.
How does Drivania monitor all its chauffeurs?
At Drivania, we maintain strict standards by regularly checking our drivers, using advanced technology to monitor their driving in real-time, and giving them continuous training. This commitment guarantees that our drivers always prioritize safety, professionalism, and excellent service.
What experience do chauffeurs need to join Drivania?
At Drivania, we prioritize professionalism and service of quality. While there’s no strict minimum experience requirement for chauffeurs, we seek individuals who demonstrate the necessary ability and knowledge to provide a reliable service, a strong commitment to excellence and uphold our values of security and customer satisfaction.
Can a chauffeur work in multiple cities or drive different vehicles?
Drivania’s chauffeurs typically operate in one city but can handle multi-city and long-distance rides. Because we work with independent chauffeurs, changing vehicles means changing chauffeurs, ensuring consistent service quality regardless of the vehicle.
How can I provide feedback or rate my chauffeur?
You can contact us anytime to provide feedback about your chauffeur’s service after your ride. Your feedback helps us maintain our commitment to excellence in chauffeured transportation.
What should I do if my desired vehicle is unavailable?
If the specific vehicle you’re looking for isn’t available, please contact our Customer Support team. We will make every effort to help you find suitable equivalent options for your transportation needs.
Can I drive the vehicle myself?
Drivania doesn’t offer car rental services. Instead, we connect discerning global travellers with premium drivers, ensuring top-tier chauffeur service and a luxurious travel experience wherever you go.
Can I select a particular make and model of vehicle?
While we aim to fulfil specific vehicle requests, availability may differ depending on the most common brands and models in the local area. At Drivania, our commitment is to offer you an equivalent model based on the size and capacity of the vehicle you request.
What amenities does the vehicle offer? Can I make a specific request?
Drivania focuses on passenger comfort and customization. Our vehicles are outfitted with amenities like refreshments, snacks, Wi-Fi, and onboard entertainment. If you have specific preferences, you can request amenities to personalize your ride. Our Customer Support team will do their best to assist you with your requirements.
What is the average age of vehicles in Drivania's fleet?
Drivania takes pride in maintaining a modern fleet, with vehicles typically ranging from brand new to less than five years old. This ensures our passengers enjoy safe, comfortable rides with the latest amenities and technologies.
Is consumption of food and beverages permitted aboard?
At Drivania, we prioritize cleanliness and passenger comfort. In addition to the provided refreshments and snacks, we kindly ask that you refrain from consuming any meals or drinks you may bring into the vehicle to ensure its pristine condition for all passengers.
What is Drivania's smoking policy?
At Drivania, the wellbeing and safety of all passengers and chauffeurs are our top priorities. Smoking inside vehicles is strictly prohibited to uphold a clean and healthy environment for everyone onboard.
Does Drivania serve passengers with mobility challenges?
Yes, Drivania provides specially equipped vehicles designed to accommodate individuals with mobility challenges, ensuring safe and comfortable transportation for all passengers, as part of our commitment to accessibility and inclusivity. Please reach to our Customer Support team for further information.
How does Drivania prioritize cleanliness and hygiene?
We adhere strictly to rigorous cleaning protocols to ensure our vehicles are impeccably maintained, providing our clients with a safe and hygienic transportation experience that aligns with our commitment to excellence.
How do I arrange for tarmac pick-up?
All chauffeurs must follow FBO regulations at eligible airports, guaranteeing strict compliance in all pick-ups and drop-offs. In locations where vehicles cannot access restricted areas, chauffeurs will wait in the FBO’s welcome lounge area.
Are electric and/or armoured vehicles available everywhere?
While electric vehicles are becoming more popular across our global fleet, armored vehicles are only available in select locations. If you’re interested in accessing an uncommon or specialized vehicle, please reach out to our Customer Support team for personalized assistance and detailed information.
Do you accommodate large groups?
While sedan capacity ranges from 1 passenger to vans accommodating up to 7 passengers, we also offer larger vehicles in our fleet with room for up to 20 passengers. For tailored options to accommodate larger groups across multiple vehicles, please reach out to our customer care team.
Is it possible to monitor the chauffeur's location in real-time?
Our fleet is equipped with onboard technology provided by each affiliated chauffeur, allowing for real-time tracking in Drivania’s top 200 destinations. Through Drivania’s online platform, you have special access to track the exact whereabouts of your vehicle during service time.
What should I do if I forgot something inside the vehicle?
If you’ve left something behind in the vehicle, please contact our support team as soon as possible with your trip details. Our dedicated team will promptly assist you in efficiently retrieving your belongings.
Can a chauffeur provide assistance beyond transportation services?
While their main role is transportation, Drivania’s chauffeurs can offer comprehensive support, including assistance with tasks like transporting documents or running local errands if needed. They can also help with other requests, such as booking a restaurant table or purchasing tickets to a local show.
What should I do if my flight experiences delays?
Our chauffeurs are committed to being there for you whenever you need them. At Drivania, drivers and dispatchers work together to closely monitor flight schedules, ensuring that your chauffeured transportation is adjusted accordingly in case of departure or arrival delays.
Can I cross international borders in a chauffeured car?
Certainly. With the necessary documentation and arrangements in place, our professional chauffeurs can accompany you across country borders, provided there are no international restrictions or conflicts between adjacent territories. Please note that personal visas or any other required permits must be provided by the traveler.
How does Drivania guarantee passenger anonymity?
Drivania upholds passenger anonymity by implementing stringent data protection measures, limiting access to personal information only to essential personnel, and employing encryption protocols to safeguard sensitive data, thus ensuring passenger privacy,