Ground Transportation Chauffeur Services — App Platform and email
Effective as of the date of acceptance of a Service request
1. SCOPE AND ACCEPTANCE
These Terms & Conditions (“T&C”) govern each individual ground transportation service (“Service”) accepted by the Chauffeur and form an integral part of the Ground Transportation Chauffeur Agreement (“Agreement”) entered into between Drivania and the Chauffeur. By accepting a Service request via the App or email, the Chauffeur expressly accepts these T&C as they stand at the time of acceptance.
In the event of any conflict between these T&C and the Agreement, the Agreement shall prevail.
2. APP USAGE AND SERVICE REQUESTS
2.1 App or Affiliate´s Portal Obligation
The Chauffeur must use the App or the Affiliate´s Portal for all aspects of service management, including confirmation of reservations, status reporting and billing.
The Chauffeur must be available to be contacted at all times from 1.5 hours prior to each Pickup Time and keep it open until completion of the Service.
2.2 Geolocation
The App incorporates a geolocation feature. By accepting a Service request, the Chauffeur expressly consents to the continuous collection of their location data by Drivania for the duration of the Service.
2.3 Acceptance and Rejection of Service Requests
Each Service request received through the App or mail will include a fixed rate. Acceptance of the request constitutes the Chauffeur’s agreement to that rate and to all obligations set out in these T&C and in the Agreement. Rejection of a request does not give rise to any liability on either party.
2.4 Status Reporting
During each Service, the Chauffeur must report the following statuses in real time:
- On My Way
- Driver on Location
- Passenger on Board
- Drop Off
Failure to report status may result in cancellation of the Service without charge to Drivania.
3. OPERATIONAL REQUIREMENTS
3.1 Spot Time and Pickup Time
“Spot Time” is 15 minutes prior to the scheduled Pickup Time and is non-billable. “Pickup Time” is the moment the Chauffeur must be at the designated location, holding the Client’s signboard.
3.2 Grace Time and Wait Time
The Grace Times included in the base rate and non-billable will be those corresponding to the particular terms agreed in the personal agreement; however, the general term is as follows:
| Location | Grace Time |
| Domestic commercial flights | 45 minutes |
| International flights & FBO executive terminals | 60 minutes |
| Port/cruise ship terminals & private yacht berths | 45 minutes |
| Hotels, offices & private residences | 25 minutes |
“Wait Time” is billable time after the Grace Time has expired. The Chauffeur must notify Drivania at the moment Wait Time begins incurring and every 60 minutes thereafter. Failure to notify Drivania of Wait Time charges will result in Drivania’s right to refuse payment of any Wait Time.
3.3 Arrival Protocols by Location Type
Domestic Commercial Arrivals: The Chauffeur must be onsite by actual flight arrival time and track all commercial flights. Clients must be met at the designated area for the corresponding terminal.
International Commercial Arrivals: The Chauffeur must be onsite by actual flight arrival time. Clients must be met outside the international arrivals hall or designated area.
FBO (Fixed Base Operation): The Chauffeur must arrive at least 15 minutes prior to scheduled Pickup Time, check in with the FBO, provide the tail number of the arriving aircraft, and not leave the FBO without prior approval from Drivania.
Cruise Ship Port: The Chauffeur must arrive 15 minutes prior to scheduled Pickup Time and verify pickup and staging areas for the specific cruise.
All Other Locations: The Chauffeur must arrive 15 minutes prior to scheduled Pickup Time.
If the Chauffeur anticipates arriving after Pickup Time for any reason, they must immediately notify Drivania Customer Support.
3.4 No Show
A “No Show” occurs when no contact has been made with the Client after the Grace Time has expired. In such circumstances, the Chauffeur must remain at the pickup location until expressly released by Drivania. No FBO, handling agent or third party has authority to release the Chauffeur.
In the case of a Driver at Disposal Service, a minimum billing period of 2 hours applies. No-Show compensation for disposal services shall be agreed separately between the parties.
4. VEHICLE REQUIREMENTS
4.1 Vehicle Categories
The Chauffeur must provide the vehicle category confirmed at the time of the Service request or a higher category at no additional charge. The categories and maximum vehicle age are as follows:
| Category | Max. Age | Examples |
| Standard | 5 years | VW Passat, Toyota Corolla, Ford Fusion, Toyota Camry or similar |
| Business | 5 years | Audi A6, Mercedes-Benz E-Class, BMW 5 Series, Lincoln MKS or similar |
| Premium | 3 years | Audi A8, Mercedes-Benz S-Class, BMW 7 Series or similar |
4.2 Vehicle Standards
All vehicles must comply with the following requirements at all times:
- Black exterior colour (any non-black vehicle must be pre-approved by Drivania)
- Excellent condition with clean interior and exterior; prior passengers’ waste must be removed before each trip
- Bottled water provided for each passenger
- No exterior signage, advertising, or internal branding of the Chauffeur; any existing decals must be disclosed to Drivania
- Wi-Fi connectivity is preferred
- Any vehicle upgrade requires prior written approval from Drivania
5. CHAUFFEUR CONDUCT AND PROFESSIONAL STANDARDS
5.1 Dress Code
The Chauffeur must maintain a professional, executive appearance at all times: dark suit, dark shoes, light-coloured shirt and tie. Any deviation requires express prior written authorization from Drivania or must be in accordance with a locally established dress code convention.
5.2 Client Interaction
The Chauffeur must observe the following conduct standards in all interactions with Clients:
- Offer to carry and load the Client’s luggage
- Inform the Client of estimated drive time and enquire about route preferences
- Keep conversation to a minimum unless invited to engage by the Client
- Address Clients by their appropriate title (e.g., Dr. Smith, Captain Smith)
- Not ask for tips; tips may be accepted if voluntarily offered
- Not solicit Clients directly or distribute personal business cards
- Not ask passengers for directions; all trips must be mapped in advance
- Communicate in English; if unable to do so, notify Drivania in advance so Client expectations can be managed
- Hold signboard at all airport, port, and FBO pickups
5.3 Prohibited Conduct
The Chauffeur must not:
- Discuss pricing, rates, or payment terms with any Client
- Accept direct payment from a Client for Services
- Accept or assign Services to a third-party chauffeur or subcontractor without prior written consent from Drivania
- Release themselves from a Service without express authorization from Drivania
6. SIGNAGE
Signage instructions are provided as a PDF with each reservation. The Chauffeur must use the Drivania-provided signage and must not display their own branding. Digital tablets are preferred; digitally printed signs are acceptable. Handwritten signs are not permitted except in circumstances of force majeure.
7. CANCELLATIONS AND MODIFICATIONS
The cancellation policy will be the one corresponding to the particular terms agreed in the personal agreement; however, the general policy is as follows:
7.1 Cancellation Policy — Sedan, SUV and Minivan Categories
Transfer bookings:
- Free cancellation if notified at least 2 hours before Pickup Time
- 100% charge if cancellation is made less than 2 hours before Pickup Time
Hourly bookings:
- Free cancellation if notified at least 8 hours before Pickup Time
- 50% charge if cancellation is made between 4 and 8 hours before Pickup Time
- 100% charge if cancellation is made less than 4 hours before Pickup Time
7.2 Cancellation Policy — All Other Vehicle Categories
Transfer and hourly bookings:
- Free cancellation if notified at least 24 hours before Pickup Time
- 100% charge if cancellation is made less than 24 hours before Pickup Time
7.3 Modifications
A modification is a change to Pickup Time that falls outside the applicable cancellation window. Modifications are non-billable. The Chauffeur may not charge Drivania for any modification made outside the cancellation policy.
7.4 Non-Recoverable Costs
Drivania will not bear the cost of any Service in the following circumstances:
- The Chauffeur fails to track a commercial or private flight and misses the pickup due to early arrival of the flight
- The Chauffeur arrives after the designated Pickup Time, resulting in a missed pickup
- Additional costs arise from changes, cancellations, or modifications not properly communicated to or authorised by Drivania
- The Chauffeur is released by any party other than Drivania or without authorisation from Drivania
8. BILLING AND INVOICING
All charges and additional costs must be reported within 24 hours of Service completion. Charges not reported within this deadline shall be deemed accepted by the Chauffeur at the amount proposed by Drivania.
Once charges are finalized, Drivania will issue an invoice on behalf of the Chauffeur, available in the Affiliate’s Portal, except for those Chauffeurs the send their own invoice. In this case the invoice has to be issued by the Chauffeur in 48 hours after the service.
Payment will be made following the terms agreed in the personal agreement.
The Chauffeur agrees that all agreed rates accepted are strictly confidential and shall not be disclosed to any third party.
9. INCIDENTS, COMPLAINTS AND DEVIATIONS
In the event of any Client complaint for which Drivania issues a rebate, credit, or reimbursement of travel expenses attributable to the Chauffeur’s conduct or failure, the Chauffeur shall promptly reimburse Drivania for all Client out-of-pocket expenses so incurred.
The Chauffeur must respond to any incident investigation within 24 hours of notification, providing a detailed description of events, supporting facts, and proposed corrective actions.
Where Drivania is unable to charge the Client due to a direct incident caused by the Chauffeur, the Chauffeur agrees to offer concessions, discounts, or any other corrective measure as reasonably requested by Drivania.
10. DATA PRIVACY
The Chauffeur acknowledges that personal data of Clients and of Drivania constitute confidential information subject to the obligations set out in the Agreement and in Attachment B (Data Privacy Addendum), the terms of which are incorporated herein by reference.
The Chauffeur consents to the collection and processing of their geolocation data by Drivania during the performance of Services.
11. AMENDMENTS
Drivania reserves the right to update these T&C at any time. Updated T&C will be communicated to the Chauffeur through the App or by such other means as may be specified in the Agreement. Continued acceptance of Service requests following notification of an update constitutes acceptance of the revised T&C.
12. GOVERNING LAW AND DISPUTE RESOLUTION
These T&C are governed by the laws of the State of Florida or Spain (depending on whether the agreement has been signed with Drivania International USA, Llc or with Camina Lab, S.L.)
Any dispute arising out of or in connection with these T&C shall be subject to the dispute resolution provisions set out in Paragraph 7 (Arbitration Agreement) of the Agreement, which are incorporated herein by reference.
13. SWORN STATEMENT
Hereby the Chauffeur declares that all information and documentation provided to Drivania is truthful, accurate, complete and duly up to date, in particular the operating licenses and insurance coverage.