Total Communications: technology at your service
Private chauffeured transportation users are usually very busy people, with tight schedules, multiple commitments, and high standards. The slightest setback during a transfer or hourly service can therefore ruin a perfectly planned agenda. That is why it is so important to always have complete control of the service: you need to know what is happening, when it is happening, and where it is happening.
This is where technology plays a crucial role. Knowing how to make good use of technological advances, while at the same time respecting the privacy and confidentiality of passengers at all times, can be what makes the difference between a merely sufficient service or an excellent service that exceeds all expectations.
Given the high level of demand from passengers and users, it is normal and understandable that personal assistants, secretaries, and booking & travel agents are always concerned about the status of the service. Sometimes this zeal can cause uncomfortable situations: it can be common for a chauffeur to receive multiple phone calls to ask how a service is going, from the agency that made the booking, from the passenger’s PA, or even from the head office if they work for a fleet.
But a chauffeur must concentrate on driving and the needs of their passengers, and diverting their attention to answer phone calls can pose a safety risk. Also, if the passengers are already on board the vehicle, they may be in the middle of an important conversation with each other, or simply want to enjoy some quiet time before catching their flight. In such cases, a good chauffeur will not answer the phone, and this can lead to increased concern on the other end and insistent calls to find out if something unexpected has happened.
Drivania’s Total Communications system puts technology at the service of customers so that the person who made the reservation, as well as any other involved parties, receive real-time notifications of the status of the service.
In this way, the travel agent, PA, or even the passenger will be able to know when the chauffeur is on the way to the pick-up location or when they’re in position waiting for the passengers, along with when they make contact, the estimated time of arrival at the destination, and when the service has been completed. You can even be notified each time a service is quoted, confirmed, changed, canceled, or billed. It’s all for your security and peace of mind.
Fully customizable communications let you and whoever else you want always know what is going on, without disturbing the passenger and allowing the chauffeur to devote their full attention to the service.
A private chauffeured transportation service should not simply be a transfer or as-directed service with a chauffeur following a dress-code in a high-end vehicle, but rather a complete service from start to finish in which you can anticipate, and correct, any contingencies that may arise.
Drivania. Beyond chauffeurs.
